If you visit our main site, you may notice a little black bar in the bottom-left-hand corner. This is a chat box, and if it says “Click to talk to GenkiJACS rep!”, you’re just one click away from us! We can’t promise to be online 24 hours a day, but when we are, we’re happy to answer your questions straight away. And you’re almost completely anonymous – no login is required, and the only identifying information sent to us is your IP address.
The service is provided by Hab.la, and is theoretically platform-independent. However, if you have any problems using it, please do drop us a line!
Unfortunately, at first only sales and marketing reps will be available to talk to you – no Japanese teachers on hand to answer your grammar questions instantaneously just yet, I’m afraid…